FAQs

CG Design is an online platform that features a carefully curated selection of designs crafted by Carla Guilhem. Our collection showcases Carla’s distinctive artistic vision, combining functionality and aesthetics to offer you a range of exquisite home decor and furnishings.

Placing an order with us is a straightforward process. Simply browse our product catalog, select the items you love, and add them to your cart. When you’re ready, proceed to the checkout, where you can provide your shipping and payment details. If you’re looking for personalized assistance or have specific requirements, we also offer a concierge service. Feel free to reach out to our concierge team at concierge@carlaguilhem.com for tailored guidance and support throughout your shopping journey.

We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover. Additionally, we offer secure payment through digital wallets like PayPal and Apple Pay.

Yes, we do offer international shipping to select countries. Shipping rates and times may vary based on your location. Please check our Shipping & Delivery page for more information.

Shipping costs depend on the weight and size of the items you order, as well as your location. You can view the estimated shipping cost during the checkout process before confirming your order.

Absolutely! Once your order is shipped, you’ll receive a tracking number and a link to track the status of your delivery. You can also log in to your account on our website to track your order’s progress.

We understand that each product is unique, so our return policy varies depending on the specific product you’ve purchased. We want you to be completely satisfied with your purchase. If for any reason you’re not, please refer to the individual product’s description or the packaging for specific return instructions and time frames. Our aim is to ensure a smooth and tailored return process that meets your needs. If you have any questions or concerns about returning a specific product, please don’t hesitate to contact our customer support team for assistance.

While we don’t currently offer customization for all products, we do provide the option to customize certain items from our own collection. If you’re interested in adding a personal touch to your purchase, look for products labeled as customizable in our catalog. These pieces can be tailored to your preferences, allowing you to create a truly unique and personalized addition to your space. Keep an eye out for the customization badge on eligible products.

Our dedicated customer support team is here to assist you. You can reach us via email at shop@carlaguilhem.com or through the Contact Us page on our website. We aim to respond to all inquiries within 24 hours.

Currently, we operate exclusively as an e-commerce platform. This allows us to offer a wider range of products at competitive prices, delivered directly to your doorstep.

Yes, your security is our priority. We use industry-standard encryption protocols to ensure that your payment information is safe and secure.

If you wish to cancel your order, please contact our customer support team as soon as possible. We’ll do our best to accommodate your request if your order hasn’t been processed for shipping yet.