Welcome to C Guilhem Design LLC. We want to ensure that your shopping experience is as seamless as possible, and we’ve outlined our Shipping & Return Policy to provide clarity and transparency regarding these processes.
Shipping
Processing Time:
Orders are typically processed and prepared for shipping within five business days after payment confirmation.
Shipping Methods:
We offer a range of shipping methods based on your location and preferences. Please select your preferred shipping method during checkout.
Shipping Rates:
Shipping rates are calculated based on the weight, dimensions, and destination of your order. You can view the estimated shipping cost during the checkout process before confirming your order.
Delivery Time:
Delivery times may vary depending on your location and chosen shipping method. Estimated delivery times will be provided upon request and if available to us.
Tracking Information:
Once your order is shipped, and we were provided with the tracking number from the shipper we can make it available upon request via email, allowing you to monitor the progress of your delivery.
International Shipping:
We offer international shipping to select countries. Please note that customs fees, duties, and taxes may apply and are the responsibility of the recipient.
Returns & Refunds
Eligibility:
Returns are accepted only if expressly permitted in the product description. All sales are final. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when received.
Initiating a Return:
To initiate a return, please contact our customer support team at shop@carlaguilhem.com with your order details. We’ll provide you with further instructions on returning the item.
Return Shipping:
Customers are responsible for the return shipping costs. We recommend using a trackable shipping service to ensure the safe return of your item.
Inspection and Refund:
Once we receive your returned item, it will be inspected for eligibility. If the return is approved, a refund will be issued to your original payment method within X business days.
Non-Returnable Items:
Certain items, such as customized or personalized products, are non-returnable unless they arrive damaged or defective.
Damaged or Defective Items:
If your item arrives damaged or defective, please contact us within X days of delivery. We’ll require photos of the damaged item and packaging for assessment.
By placing an order with Company C Guilhem Design LLC, you acknowledge and agree to our Shipping & Return Policy. We reserve the right to update or modify this policy at any time without prior notice. If you have any questions or concerns, please reach out to us at Contact Email Address.
